Returns & Refunds

You may request a return from Thimwick within 30 days of delivery. To start a request, email brianmiller0js8kvr1@hotmail.com or use our contact form.

This 30-day return request period does not limit cancellation, return, replacement or refund rights you have under applicable consumer law, including rights relating to faulty or incorrectly supplied goods.

Starting a return

Contact us within 30 days of receiving your order. Include your order number, the item concerned and the reason for the return. Tell us about the item’s condition, including whether it has been opened or used, so that we can provide the relevant instructions.

Please contact Thimwick before sending an item back so that we can provide the return instructions and address. Do not send a Thimwick return to the product manufacturer.

Damaged, incorrect or faulty items

Tell us what happened and, where practical, include photographs of the item and packaging. Keep the item and packaging while we review the issue. We will explain the remedy available for your order under applicable law. The 30-day return request period does not restrict any longer period available under that law.

Return arrangements and costs

We will explain the relevant return arrangements when responding to your request. Responsibility for return costs depends on the reason for the return, applicable law and any additional return offer stated with your purchase. No instruction in our return process removes a right you have under applicable law.

Refunds

Where a refund is due, we will confirm the amount and the payment route. Refunds will be handled within the period required by applicable law. The time taken for a payment provider to show the credit may differ from the time we issue it.

Cancellation requests

If you wish to cancel an order, contact us as soon as possible. We will check its status and explain the available options, without affecting any statutory cancellation right.